Shipping policy
At Sarisaviaulian (hereinafter referred to as “we,” “us,” or “our”), we aim to provide clear shipping information and a reliable delivery experience for every order placed through our online store. This Shipping Policy explains our delivery coverage, shipping charges, order processing procedures, estimated delivery times, tracking options, and shipping-related responsibilities.
1. Shipping Coverage
I We currently ship to addresses throughout the United States.
II We do not currently offer delivery to destinations outside the United States.
III Delivery availability may depend on the destination address and carrier service coverage. Please ensure that your shipping address is complete and accurate when placing an order.
2. Shipping Fees and Taxes
I Orders with a merchandise subtotal of $70.00 or more, including exactly $70.00, qualify for free standard shipping.
II Orders with a merchandise subtotal below $70.00 are subject to a flat standard shipping fee of $9.99. Applicable shipping charges will be displayed during checkout before payment is completed.
III Applicable sales taxes are calculated based on the shipping destination and relevant tax requirements. Any applicable taxes will be shown at checkout before you submit your order.
IV The shipping threshold is based on the merchandise subtotal before applicable taxes and shipping charges, unless otherwise stated during checkout.
3. Order Processing Time
I Orders are generally processed within 1–3 business days after the order has been submitted and payment has been successfully confirmed.
II Processing includes order verification, inventory preparation, packaging, and the arrangements necessary to hand the shipment over to the carrier.
III Order processing time is separate from transit time. Business days generally exclude Saturdays, Sundays, and applicable carrier holidays.
IV Processing may take longer if order information requires verification, the shipping address needs clarification, or circumstances beyond our reasonable control affect fulfillment. If a significant delay occurs, we will make reasonable efforts to notify you using the contact information provided with your order.
4. Estimated Delivery Time
I After the carrier receives the shipment, estimated transit time is generally 6–9 business days.
II The estimated overall delivery period is approximately 7–12 business days, calculated from the start of order processing through delivery. Actual delivery time depends on the processing period, carrier operations, destination, weather, and other circumstances affecting transportation.
III All delivery estimates are provided for planning purposes and are not guaranteed delivery dates. Unexpected carrier delays, severe weather, transportation disruptions, or other events outside our reasonable control may affect arrival times.
IV If your order has not arrived within the estimated delivery period, please contact us with your order number so we can assist with checking its status.
5. Shipping Carriers
I We may use established carriers serving destinations within the United States, including UPS, FedEx, USPS, and other suitable delivery providers, depending on the shipment, destination, package dimensions, and service availability.
II The carrier assigned to an order may vary. Where tracking information is available, the carrier name and tracking details will be provided in the shipping confirmation or related order notification.
III Carrier availability and delivery services may differ by destination. We do not guarantee the use of a particular carrier for every order.
6. Order Tracking
I After placing an order, you will receive an order confirmation email containing available order details, such as your order number and payment confirmation. Once the shipment has been dispatched and tracking information becomes available, we will send a shipping notification containing the available carrier and tracking details.
II You may also visit the Order Tracking page on our website and enter the email address or phone number associated with your order, together with the corresponding order number, to check the available order status.
III Tracking information may take some time to appear after dispatch while the carrier updates its system. If the tracking page does not show new information immediately, please allow additional time for the first scan or status update.
IV If you cannot locate your confirmation email or access your tracking details, contact us at customer@sarisaviaulian.com and provide your order number, if available.
7. Shipping Issues and Responsibilities
I. Damaged or Lost Shipments
Please inspect your delivery as soon as reasonably possible. If an item arrives damaged, appears to be missing, or is not delivered despite the tracking information indicating otherwise, contact us promptly at customer@sarisaviaulian.com. Include your order number, a description of the issue, and relevant photographs when applicable. We will review the available information and work with the carrier where appropriate to determine the next steps.
II. Shipping Changes and Order Cancellations
If you need to change shipping details or cancel an order, contact us as soon as possible. We can request a change or cancellation while the order is still being processed, but changes cannot be guaranteed once the shipment has been prepared for dispatch or handed to the carrier. Orders that have already shipped may be subject to our Return, Exchange & Refund Policy and Order Cancellation Policy, as applicable.
III. Shipping Address and Delivery Responsibility
Customers are responsible for providing a complete and accurate shipping address, including the apartment, unit, or other delivery details where applicable. Please review your information carefully before submitting your order. If you discover an error, contact us immediately.
We are not responsible for delays or failed delivery resulting from incorrect or incomplete address information supplied at checkout, or from a recipient's failure to follow carrier delivery instructions, to the extent permitted by applicable law. This provision does not limit any rights or remedies that may apply when a delivery issue is attributable to us or otherwise protected by applicable law.
IV. Delivery Attempts and Carrier Notifications
If a carrier cannot complete delivery, the shipment may be subject to additional delivery attempts, collection arrangements, or return-to-sender procedures under the carrier's applicable rules. Please monitor tracking updates and respond to delivery notifications when necessary. Contact us if you need help understanding the available options.
8. Delivery Exceptions and Delays
I Delivery may be affected by severe weather, natural events, transportation interruptions, carrier capacity constraints, address verification, or other circumstances outside our reasonable control.
II If we become aware of a material fulfillment delay affecting your order, we will make reasonable efforts to provide relevant information and, where available, an updated estimate.
III If a shipment is substantially delayed, appears to be lost, or is returned to us, please contact our support team so we can review the circumstances and explain the available resolution options under our applicable policies.
9. Delivery and Receipt Guidelines
I Please verify that your shipping address and contact information are correct before completing checkout.
II When your order arrives, inspect the external packaging and the items received. If you notice visible damage, missing items, or an incorrect product, retain the packaging and take photographs where practical, then contact us promptly.
III If delivery requires a signature, appointment, or other recipient action, please follow the instructions provided by the carrier. Delivery arrangements may vary depending on the service selected for your shipment.
IV For furniture and larger items, please ensure that the delivery location is accessible and that the recipient can receive the shipment. Any special delivery services, assembly, or placement inside the home are not included unless expressly stated in the product listing or confirmed at checkout.
10. Contact Information
For questions about shipping, delivery estimates, tracking updates, or shipment issues, please contact us using the details below.
Sarisaviaulian
Address: 1822 Barker Cypress Rd #1310, Houston, TX 77084, USA
Phone: +1 (281) 578-4396
Email: customer@sarisaviaulian.com
Customer Service Hours: Monday to Friday, 9:00 AM–6:00 PM (Central European Time)
We will make reasonable efforts to respond to shipping inquiries during our stated customer service hours.
Related Policies
For additional information about order changes, returns, refunds, payments, and the terms governing purchases through our online store, please review the following pages: