Order Cancellation Policy

At Sarisaviaulian (hereinafter referred to as “we,” “us,” or “our”), we understand that customers may need to change their minds after placing an order. This policy explains when an order can be canceled, how to submit a cancellation request, and how approved cancellations are refunded.

1. Order Cancellation Eligibility

I Orders may be canceled within 48 hours of placement, provided the order has not yet been shipped. To request cancellation, please contact our customer service team as soon as possible.

II Orders that have been in the system for more than 48 hours, or orders that have already been shipped, are not eligible for cancellation under our standard cancellation procedure. Once an order has entered the shipping process, we may no longer be able to stop its dispatch or delivery.

III If an order can no longer be canceled, you may receive the shipment and contact us to request a return and refund, subject to the applicable return conditions. Please review our Return, Exchange & Refund Policy for eligibility requirements, return procedures, shipping costs, and refund details.

IV A cancellation request is not considered approved until we confirm the outcome. Submitting a request does not guarantee that the order can be stopped, particularly if fulfillment or shipment has already begun.

2. How to Request an Order Cancellation

I. Contact Our Support Team

Email customer@sarisaviaulian.com or call +1 (281) 578-4396. Please provide your order number, proof of purchase or payment confirmation, and the email address or phone number associated with your order.

II. Request Review

Our customer service team will review your request and check the order's current processing and shipping status. We will make reasonable efforts to process eligible requests promptly.

III. Cancellation Confirmation

We will notify you using the contact information provided with your order. If the cancellation is approved, we will confirm the cancellation and initiate the applicable refund. If the order has already been shipped or cannot be stopped, we will explain the available next steps.

IV. Requests After Dispatch

If tracking information indicates that the shipment is already in transit, please do not assume the order has been canceled. Follow the delivery instructions provided by the carrier and contact us if you wish to arrange a return after delivery.

3. Refunds for Approved Cancellations

I. Refund Method

Approved cancellation refunds will generally be returned to the original payment method used for the order. Depending on the original transaction, this may be a card account associated with Visa, Mastercard, American Express, JCB, Discover, or Diners Club.

II. Expected Processing Time

Once a cancellation has been approved, we will initiate the refund as soon as reasonably practicable. Refunds are generally expected to appear in the original payment account within 1–3 business days after processing. Actual posting times may vary depending on the card issuer, bank, and payment processor.

III. Refund Delays

If the refund has not appeared after 3 business days from the date we processed it, please contact us with your order number and cancellation confirmation, if available. We will help check the refund status.

IV. Orders That Cannot Be Canceled

If an order has already shipped and cannot be canceled, a refund will not be issued solely on the basis of an unapproved cancellation request. You may instead submit a return request after delivery, subject to the terms of our Return, Exchange & Refund Policy.

4. Important Cancellation Information

I Please review your shipping address, selected products, quantities, and order details carefully before completing checkout.

II If you notice an error after placing an order, contact us immediately. Early notification gives us a better opportunity to review the request before shipment, but changes and cancellations cannot be guaranteed.

III If we cannot fulfill an order and cancel it ourselves, we will notify you and arrange any applicable refund to the original payment method.

IV This policy describes our standard cancellation process and does not restrict any consumer rights or remedies that cannot lawfully be excluded or limited.

5. Contact Information

For cancellation requests, refund questions, or assistance with an order that has already entered shipment, please contact us using the details below.

Sarisaviaulian

Address: 1822 Barker Cypress Rd #1310, Houston, TX 77084, USA

Phone: +1 (281) 578-4396

Email: customer@sarisaviaulian.com

Customer Service Hours: Monday to Friday, 9:00 AM–6:00 PM (Central European Time)

Please include your order number in your message whenever possible so that we can identify your order and review your request efficiently.