Warranty Policy
1. Overview
Sarisaviaulian (hereinafter referred to as “we,” “us,” or “our”) aims to provide furniture products that meet their published descriptions and specifications. This Warranty Policy explains how warranty claims may be submitted and reviewed.
Warranty coverage, duration, and available remedies depend on the applicable product listing, any written warranty provided with the product, and applicable law. Please review the warranty terms available for your specific item before purchasing.
2. Warranty Coverage
I. Where a product is covered by an applicable written warranty, coverage applies to the defects in materials or workmanship, or other issues, expressly identified in that warranty.
II. Depending on the applicable warranty terms, an eligible claim may result in repair, replacement of the affected part or product, or another remedy specified by the warranty or required by law.
III. Warranty coverage and its duration may vary by product. We do not promise a universal warranty period for all products unless that period is expressly stated in the applicable product listing or written warranty.
3. Exclusions and Limitations
Unless the applicable warranty or law provides otherwise, warranty coverage may not apply to damage or problems resulting from improper assembly, misuse, negligence, accidents, unauthorized modifications or repairs, improper maintenance, or ordinary wear and tear.
Differences in appearance that fall within the product's disclosed specifications or reasonable manufacturing tolerances may not constitute a covered defect. However, this does not exclude a claim involving a material defect, a product that differs materially from its description, or any other issue protected by applicable law.
Nothing in this policy limits any non-waivable consumer rights or remedies available under applicable law.
4. How to Submit a Warranty Claim
I. Contact us using the information in Section 7 and provide your order number, the product name, a description of the issue, and clear photographs or videos where relevant.
II. We may request additional information reasonably necessary to assess the claim, including proof of purchase, details of the affected component, or information about assembly and use.
III. Please wait for our instructions before shipping or disposing of an affected item. Furniture may require special handling, and sending an item without authorization may delay the assessment.
5. Claim Review and Resolution
I. We will review the information provided and determine whether the reported issue falls within the applicable warranty terms and legal requirements. We may request further evidence or an inspection where reasonably necessary.
II. If a claim is approved, we will explain the available remedy and any applicable arrangements for repair, replacement, or return. Responsibility for shipping, labor, parts, and other costs will be determined by the applicable written warranty and governing law.
III. Processing times may vary depending on the nature of the issue, product availability, and whether inspection or replacement parts are required. We will communicate relevant next steps after reviewing the claim.
6. Relationship to Other Policies and Legal Rights
This Warranty Policy should be read together with our Return, Exchange & Refund Policy and Terms of Service.
Warranty coverage is distinct from return or refund eligibility. A request outside a stated warranty period may still be subject to applicable consumer protection laws or other remedies available under our policies.
Where a written warranty is offered, its specific terms must be reviewed alongside this policy. Nothing here is intended to waive rights that cannot legally be waived.
7. Contact Information
For warranty questions or claims, please contact us:
Sarisaviaulian
Address: 1822 Barker Cypress Rd #1310, Houston, TX 77084, USA
Phone: +1 (281) 578-4396
Email: customer@sarisaviaulian.com
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central European Time)