Privacy Policy

At Sarisaviaulian (hereinafter referred to as “we,” “us,” or “our”), we respect your privacy and are committed to handling personal information responsibly when you visit or make a purchase through our online store. This Privacy Policy explains what information we collect, how we use and retain it, when it may be shared, and how you can exercise your privacy rights.

1. Scope of This Policy

I This policy applies to personal information collected through our online store, including when you browse products, place an order, make a payment, subscribe to communications, or contact our customer service team.

II Personal information means information that identifies, relates to, describes, or can reasonably be associated with an individual, subject to the definitions under applicable privacy requirements.

III This policy should be read together with our Cookie Policy, which provides additional information about cookies and similar technologies.

IV The privacy rights and obligations that apply to a particular individual depend on the applicable requirements and the circumstances of the relevant data processing.

2. Information Collection and Cookies

I. Information You Provide

We may collect information you submit when placing an order or contacting us, including your name, email address, telephone number, billing address, shipping address, order details, and communications with our support team.

II. Transaction Information

We receive information necessary to process and manage purchases, such as order numbers, products purchased, transaction amounts, payment status, delivery details, and refund records. Full payment card details are generally handled by the applicable payment provider rather than stored directly by us, depending on the payment method and system configuration.

III. Automatically Collected Information

When you visit our online store, certain technical information may be collected automatically, depending on the website features and settings in use. This may include your IP address, browser type, device information, pages viewed, referring pages, and interactions with the website.

IV. Cookies and Similar Technologies

Cookies and similar technologies may be used to keep the website functioning, remember relevant preferences, understand website performance, and support other functions that are actually enabled on our store. The specific technologies used depend on our current website configuration.

V. Cookie Choices

Where required, non-essential cookies and similar technologies will be used only after the necessary consent has been obtained. You can manage available cookie preferences through the website's cookie settings, where provided, and through your browser settings. Disabling certain cookies may affect some website functions.

For further information, please read our Cookie Policy.

3. How We Use and Share Information

I. Order Fulfillment and Customer Support

We use relevant personal information to confirm orders, process payments, arrange shipping, manage returns and refunds, provide order updates, respond to questions, and resolve transaction-related issues.

II. Website Operations and Security

We may use relevant information to maintain website functionality, troubleshoot technical problems, improve the shopping experience, identify suspicious transactions, and protect the security of our online store.

III. Marketing Communications

Where you have provided the required consent, we may use your contact information to send newsletters and other marketing communications. You can withdraw your consent or unsubscribe at any time. Withdrawing marketing consent does not affect processing already carried out lawfully before withdrawal or necessary service communications relating to an existing order.

IV. Service Providers and Business Operations

We may share information with service providers where necessary to operate our store, including payment processing, shipping and delivery, website hosting, customer support, security, and technical maintenance. Such access should be limited to what is reasonably necessary for the relevant service.

V. Legal Requirements and Protection of Rights

We may disclose information when reasonably necessary to comply with a valid legal request, meet applicable recordkeeping obligations, investigate suspected fraud, protect the security of our store, or establish, exercise, or defend legal claims.

VI. No Unrelated Sale of Personal Information

We do not sell personal information for money. Depending on the technologies and settings actually used, certain advertising or analytics activities may constitute sharing or targeted advertising under particular state privacy laws. Where applicable, we will provide the required notices and choices.

4. Data Storage, Security, and Cookies

I. Storage and Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including completing transactions, providing customer support, maintaining order records, addressing disputes, preventing fraud, and meeting applicable tax, accounting, or other recordkeeping obligations.

II. Retention Periods

Retention periods vary depending on the type of information and the purpose for which it is processed. When information is no longer reasonably necessary and no applicable retention requirement or other lawful basis requires continued storage, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable requirements.

III. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, alteration, loss, misuse, or disclosure. No method of electronic storage or transmission can be guaranteed to be completely secure.

IV. Cookie Storage and Consent

Cookies may be stored on your device for different periods depending on their function and configuration. Where consent is required, we will request consent before setting or accessing non-essential cookies. Essential technologies necessary for functions such as checkout or security may be handled as permitted by applicable requirements.

V. Data Processing and Storage Locations

Personal information may be processed or stored in locations where our website infrastructure and service providers operate. Where applicable requirements govern processing or transfers of personal information between locations, we will take the measures required for the relevant processing activity.

5. Your Privacy Rights and Choices

I. Access and Correction

Depending on the applicable requirements, you may request access to personal information we hold about you and ask us to correct information that is inaccurate or incomplete.

II. Deletion

You may request deletion of personal information, subject to applicable exceptions. Certain information may need to be retained to complete transactions, meet legal or accounting obligations, resolve disputes, prevent fraud, or exercise or defend legal claims.

III. Restriction, Objection, and Portability

Where applicable, you may request restriction of processing, object to certain processing activities, or request a copy of qualifying information in a portable format.

IV. Withdrawal of Consent

If processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted before consent was withdrawn. You may unsubscribe from marketing communications using the instructions provided in the communication or by contacting us.

V. State Privacy Choices

Depending on the state in which you reside and whether the relevant requirements apply, you may have additional rights, such as requesting disclosure of categories of personal information collected, requesting deletion or correction, obtaining information about certain disclosures, or opting out of certain targeted advertising or personal information sharing.

VI. How to Submit a Request

To exercise a privacy right, contact us at customer@sarisaviaulian.com. Please describe your request and provide sufficient information for us to verify your identity and locate the relevant records. We will respond within the timeframe required by the applicable requirements.

VII. No Unlawful Discrimination

Where applicable privacy requirements provide protection against discrimination for exercising privacy rights, we will respect those protections.

6. Legal Bases for Processing and GDPR Policy

Where the General Data Protection Regulation (GDPR) applies to our processing activities, we identify and rely on an appropriate legal basis for each relevant purpose. Depending on the circumstances, these bases may include the following.

I. Performance of a Contract

We process information necessary to accept and fulfill orders, process transactions, arrange delivery, manage returns and refunds, and provide the products and related services you request.

II. Explicit Consent

Where consent is required, we rely on your consent to send newsletters and marketing communications or to use non-essential cookies and similar technologies. You may withdraw consent at any time through the available preference controls or by contacting us.

III. Compliance with Legal Obligations

We may process and retain relevant information to meet applicable tax, accounting, recordkeeping, regulatory, and other legal obligations.

IV. Legitimate Interests

Where permitted and appropriate, we may process information for legitimate interests such as improving website usability, maintaining service reliability, preventing fraud, protecting transaction security, and defending legal claims. We consider the relevant interests and the rights and freedoms of individuals when relying on this basis.

V. Other Applicable Bases

Where necessary and applicable, processing may rely on another lawful basis recognized by the GDPR, such as compliance with a legal obligation or the establishment, exercise, or defense of legal claims.

VI. Rights Under the GDPR

Where the GDPR applies, you may have rights to access, rectify, erase, restrict, or receive certain personal data, object to certain processing, withdraw consent, and lodge a complaint with a competent data protection supervisory authority. These rights are subject to the conditions and exceptions provided by the applicable requirements.

7. Regulatory Complaints and Supervisory Authorities

I If you believe that we have handled your personal information improperly, you may contact us first at customer@sarisaviaulian.com so that we can review your concern.

II Where the GDPR applies, you have the right to lodge a complaint with a competent data protection supervisory authority, particularly in the country where you habitually reside, work, or where the alleged infringement occurred. You may also have the right to seek a judicial remedy.

III Where applicable United States state privacy requirements provide a right to complain to a state attorney general or another competent authority, you may exercise that right through the relevant authority's official complaint process.

IV Contacting us is not a prerequisite to submitting a complaint to a supervisory authority where the applicable requirements allow you to contact that authority directly.

8. Data Processing and Transfers

I We use service providers and technical infrastructure as necessary to operate our online store, process payments, fulfill orders, provide customer support, and maintain security.

II Depending on the systems used, personal information may be accessed or processed in locations other than the location where it was originally collected. Where applicable privacy requirements impose conditions on such processing or transfers, we will implement the required safeguards or other lawful mechanisms.

III Where the GDPR applies, any restricted transfer of personal data will be handled using an applicable transfer mechanism and safeguards where required.

IV We do not claim that a particular transfer mechanism or certification applies unless it has been confirmed for the relevant processing arrangement.

9. Changes to This Privacy Policy

I We may update this policy when our data practices, website operations, or applicable requirements change.

II The revised policy will be published on this page. Where a change materially affects your rights or where notice is required, we will provide an appropriate notice.

III Any update will apply from the effective date stated with the revised policy or, where no date is stated, from publication, subject to applicable requirements. We will not use an update to remove rights that cannot lawfully be restricted.

10. Contact Information

For privacy questions, requests to access or correct information, deletion requests, consent withdrawals, or other data protection concerns, please contact us using the details below.

Sarisaviaulian

Address: 1822 Barker Cypress Rd #1310, Houston, TX 77084, USA

Phone: +1 (281) 578-4396

Email: customer@sarisaviaulian.com

Customer Service Hours: Monday to Friday, 9:00 AM–6:00 PM (Central European Time)

Please include enough information for us to understand and verify your request. Do not send complete payment card numbers or other unnecessary sensitive information by email.